Troubleshooting
My device isn't charging
If your device is not charging, please follow these steps:. Check if the charging LED on the device lights up:. Ensure you're using the provided USB-C charging cable. Avoid using chargers designed for laptops or other devices. Try using a different c
My device won't connect to the OVR Connect app
Not connecting is often due to OVR Connect not having permissions for wireless connections. The easiest fix is to delete and re-install the app, allowing permissions when prompted. If your OVR Sprint device won't connect to the OVR Connect app, try t
The received isn't picking up the laser signal
If the receiver isn't picking up the laser, try the following steps:. 1. Check the sender. 2. Ensure proper alignment. 3. Inspect the receiver LEDs. If the issue persists, please contact our support team through our website for further troubleshootin
Times aren't being recorded
If times are not being recorded, it may be due to the following settings. We recommend turning all these settings off to confirm basic operation. In Beam Start: When on, the athlete must block the lasers for one second to initialize. Timing begins on