My device isn't chargingUpdated 2 months ago

If your device is not charging, please follow these steps:

1. Check if the charging LED on the device lights up:

   • Green indicates the device is fully charged.
   • Red indicates the device is charging.

2. Ensure you're using the provided USB-C charging cable. Avoid using chargers designed for laptops or other devices.

3. Try using a different charging block or port to eliminate the possibility of an issue with the power source.

4. Inspect the USB-C port on the device for any debris or damage that might obstruct charging.

If the issue persists after these steps, please contact our support team through our website for further assistance.