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Troubleshooting
My device is not charging
If your OVR Velocity device is not charging, try the following steps:. 1. Check if the charging LED is lighting up:. 2. Make sure you are using the provided USB-C charging cable. Avoid using chargers designed for laptops or other devices. 3. Try a di
The device is reading reps backwards (in reverse)
If your OVR Velocity device is measuring reps backward (showing eccentric instead of concentric measurements), follow these steps:. If the issue persists after this adjustment, feel free to contact our support team for additional help.
The device won't connect to the app
Not connecting is often due to OVR Connect not having permissions for wireless connections. The easiest fix is to delete and re-install the app, allowing permissions when prompted. 1. Ensure Bluetooth is enabled on your mobile device and that the OVR