My device is not chargingUpdated 2 months ago

If your OVR Velocity device is not charging, try the following steps:

1. Check if the charging LED is lighting up:

• Red indicates the device is charging.
• Green indicates the device is fully charged.

2. Make sure you are using the provided USB-C charging cable. Avoid using chargers designed for laptops or other devices.

3. Try a different charging block or port to ensure the issue is not with the power source.

4. Inspect the USB-C port on the device for any debris or damage that might obstruct charging.

If the problem continues, please contact our support team through our website for further assistance.