Troubleshooting
My device isn't charging
If your device is not charging, please follow these steps:. Check if the charging LED on the device lights up:. Ensure you're using the provided USB-C charging cable. Avoid using chargers designed for laptops or other devices. Try using a different c
The receiver isn't picking up the lasers
If the receiver isn't picking up the lasers, try the following steps:. 1. Check the sender. 2. Ensure proper alignment. 3. Inspect the receiver LEDs. 4. Adjust the setup. If the issue persists, please contact our support team through our website for
My jumps aren't being recorded
If your OVR Jump device isn't recording jumps, try these troubleshooting steps:. Verify jump height and ground contact time:. Inspect the laser alignment:. If you’ve tried these steps and jumps still aren’t being recorded, reach out to our support te
Tether mode isn't working
If tether mode isn’t working, try these steps:. 1.Check the setup. 2. Verify the settings. 3. Inspect the LEDs. 4. Unique channels for multiple setups. If you’ve followed these steps and tether mode still isn’t functioning, contact our support team f
My device won't connect to the OVR Connect app
Not connecting is often due to OVR Connect not having permissions for wireless connections. The easiest fix is to delete and re-install the app, allowing permissions when prompted. If your OVR Jump device won't connect to the OVR Connect app, try the