Contact us and get your question answered!

OVR Performance

All OVR products come with a 1 year limited warranty unless otherwise specified.&#xA0;Go to the link below to find the user manuals, which have more details on the warranty.<a href="https://ovrperformance.com/pages/resources" rel="noopener noreferrer" target="_blank">User Manuals</a>

All OVR products come with a 1 year limited warranty unless otherwise specified. Go to the link below to find the user manuals, which have more details on the warranty. User Manuals

What is the warranty?

Shipping / Policies

How long is the rope?

Is OVR Velocity accurate?

How many reps can OVR Velocity record?

How does it attach to the ground?

What is the minimum range of motion?

What metrics does OVR Velocity measure?

Where do I place the device?

Does the device have metric units?

How do I customize the screen?

What is the devices sampling rate?

Does it need to be reset in between athletes or exercises?

Should I use average or peak velocity?

Can I demo the product?

How does the rest timer work?

What do the buttons do?

What makes this VBT device different?

Device is measuring power cleans as two reps

Does the inputted weight affect accuracy?

Where do I start with VBT?

What are the benefits of VBT?

What settings can I change?

My device is not charging

The device is reading reps backwards (in reverse)

The device won't connect to the app

Troubleshooting

OVR Velocity

Can an athlete "cheat" the lasers?

How does OVR Jump work?

How accurate is OVR Jump?

Why use lasers for jump measurement?

What's the minimum jump height?

Is it durable?

Does it need to be reset in between athletes?

Does athlete weight affect readings?

How heavy is the jump system?

What surfaces does OVR Jump work on?

How do I program jumping in my training?

Should I use a forwards or sideways setup?

How does this compare to jump mats?

What does the device measure?

How many jumps will it record?

How far can the sender and receiver be placed apart?

My device isn't charging

The receiver isn't picking up the lasers

My jumps aren't being recorded

Tether mode isn't working

My device won't connect to the OVR Connect app

What is tether mode?

Can you buy individual receivers to tether?

How many tether channels are there?

Is the app required to use tether mode?

How far should the bars be apart in tether mode?

Why use tether mode?

Tether Mode

OVR Jump

How long does the battery last?

What is the range?

How far can the sender and receiver be apart?

Is the app required?

How accurate are the timing gates?

Are the lasers easy to align?

Are the devices waterproof?

Does sunlight affect the laser beam?

Does the device fit with any tripod?

Is the laser visible?

How do I link gates together?

How many channels are there?

What is spectate mode?

What is In Beam Start?

What is Trigger Start?

Do the devices have an audible sound?

Can I use this for agility drills?

What are Single Mode and Multi Mode?

What is Home vs Link?

What do the Status LED's do?

The received isn't picking up the laser signal

Times aren't being recorded

OVR Sprint

Is the app free? Is there a subscription?

Where can I find the app?

Can I connect the app to multiple athletes?

What is Sandbox Mode?

How do I create a custom exercise?

How is 1RM calculated?

What devices is the app available on?

How do I record a video with the data overlay?

How do I delete reps or sets?

How do I get audio feedback?

How do I get peak velocity as the main number in the app?

How do I customize the video overlay metrics?

How do I set velocity thresholds?

Is there a rest timer in the app?

Can I use metric units in the app?

OVR Connect

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

How do I track my order?

How do I cancel my order?

How long does delivery take?

I need a quote

Orders

My order was marked delivered but it’s not here.

I don't see my country listed for shipping

What’s your return policy?

How do I make a return?

What is the warranty?Updated 2 months ago